Privacy Policy

Last Updated on Jun 21, 2024

This Privacy Policy outlines how TridaPro Solutions Private Limited ("TridaPro") manages your privacy concerning: (a) Your use of our website, applications, products, or services ("Services"), and (b) Various methods of registering for and using products, including through SD cards, tablets, or other storage/transmitting devices, as well as at our physical centers, workshops, and events.

Together with our Terms of Use, this Privacy Policy details our practices regarding the collection, storage, use, sharing, and security of your personal information across our Website. It also covers your options regarding the use, access, correction, and rights related to your personal information, and provides guidance on contacting us or supervisory authorities in case of complaints.

By accessing tridapro.com ("Website"), you agree to adhere to the terms and conditions outlined in this Privacy Policy. Please read it carefully. Your use of the Website signifies your understanding, agreement, and consent to this Privacy Policy. If you do not agree with these terms, please refrain from accessing or using the Website.

We periodically review and update this Privacy Policy to ensure its relevance and compliance. Please note that it may change without prior notice. To stay informed about any updates, we recommend reviewing this Privacy Policy periodically.

When we refer to "Personal Data," we mean information that can directly identify you or can be linked to you indirectly by associating it with non-personal data.

We may collect the following information:

As a visitor, you can explore our Website without providing any Personal Data. When you visit, we collect and store certain information to enhance security, analyze trends, understand user behavior, and administer the Website to improve customer experience. This helps us evaluate patterns and make our Website more useful to visitors.

We gather your Personal Data when you register with us, express interest in our Services, engage in Website activities, or contact us directly. We only collect Personal Data for legitimate reasons, such as legal compliance, contractual performance, safeguarding our or third-party interests, or with your consent. This includes situations where we have a legal obligation, need to prevent fraud, or protect vital interests.

Our main objective in collecting Personal Data and other information is to provide you with a safe, efficient, and customized experience. This enables us to offer courses, study materials, and tutorials tailored to your needs, and to enhance the Website's safety and usability. We also use Personal Data alongside non-personal data (like aggregated usage information and anonymous feedback) to better understand users and improve our Website's content and functionality. The information we gather is not shared with third parties voluntarily, and it is used solely as described here.

Our commitment is to maintain the security and confidentiality of your Personal Data, ensuring it is used only for the purposes stated and in compliance with applicable laws and regulations.

When you visit our Website and engage in purchasing one of our courses or registering, we may collect various types of information that you voluntarily provide through the Website, contact forms, chat sessions, or phone calls (referred to as Personal Identifying Information). This information includes:

• Contact Information: Such as your name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number.
• Identity Verification Information: Such as your date of birth, academic records, or official identification documents like Passport, Aadhaar, or Voter ID details.
• Additional Details: Such as gender and age, which help us provide relevant information about financial aid and scholarships.
• Other Details: Submitted to assist us in administering courses effectively.
• Billing Information: Including debit/credit card numbers and billing addresses.
• Unique Identifiers: Such as usernames or passwords.
• Reviews or Ratings: Syllabus preferences, course feedback, and account settings as configured in the "Account" section of our Website.
• Information provided through customer service interactions, surveys, or participation in marketing promotions.

We collect this information to facilitate your experience, provide personalized services, and ensure the proper administration of our courses. Your privacy and security are paramount, and we handle this information in accordance with applicable laws and our stated privacy practices.

We collect various types of information about you and your interactions with our service, as well as details about the device you use to access our service. This includes:

• Your activities on our Website, such as classes attended, study materials accessed, courses taken, and search queries.
• Interactions with our customer service, including the date, time, reason for contact, chat transcripts, and, if applicable, call recordings with your phone number.
• Device identifiers or other unique identifiers, device and software characteristics (such as type and configuration), preferred language, connection information, page view statistics, referral sources (like referral URLs), IP address (which can indicate your general location), browser type, and standard web server log information.
• Information collected through technologies like cookies, web beacons, and similar technologies.

We utilize backend applications to enhance our services and facilitate better interactions with teachers based on your interests. Occasionally, we may request this information when you participate in contests or promotions sponsored by us or our partners.

For features requiring payment, options such as NEFT or card payments are available. If you choose credit or debit card payments, you'll be redirected to secure, registered payment gateways (e.g., Razorpay, CCAvenue, PayUbiz). You may opt to save your payment details with these gateways, but we do not have access to this information. All payment transactions are securely processed by these providers, and we do not store full card information on our servers (only the last 4 digits).

When you use our paid products, we track accessed web pages and information stored on our servers. This enables us to monitor completed items and those you still need to review.

Certain details such as your full name and display picture may be publicly displayed on the Website. Depending on your profile and the services you seek, we may request additional information such as address, billing details, certificates, and academic information.

We employ technologies like cookies, clear gifs, log files, and flash cookies for various purposes, including remembering your device, understanding how you interact with our Website and service, and enhancing your overall experience.

What we do with the information we gather:

We utilize the personal information we collect, including your Personal Data, in various ways necessary to deliver the services you request, comply with legal obligations, and for normal business operations as described in this Privacy Policy.

Specifically, we use your personal information to:

• Deliver, analyze, administer, and enhance our Services.
• Provide you with a personalized experience on our Website, tailoring Services that best suit your needs.
• Contact you regarding your account and our Services, including customer support.
• Personalize marketing efforts and detect, prevent, mitigate, and investigate fraudulent or illegal activities.
• Determine your general location to offer localized courses and classes.
• Improve your user experience and provide customized study materials and recommendations.
• Identify your internet service provider for service optimization.
• Respond quickly and efficiently to your inquiries and requests.
• Enforce our terms, such as eligibility for free trials.
• Communicate with you about our Services through email, push notifications, text messaging, and online messaging channels.
• Inform you about new features, content updates, special offers, promotions, and surveys.
• Assist with operational requests such as password resets.

Additionally, we may use your information for marketing and publicity purposes, particularly if you are selected for medical/engineering entrance exams, national or international Olympiads, National Talent Search Exam (NTSE), or other examinations.

We retain your personal data for as long as necessary to provide our Services or fulfill the purposes for which it was collected. This includes deriving insights into your usage patterns to enhance your user experience.

Even if you request deletion of your personal data, terminate your account, or cease using our Services, we may need to retain certain information to comply with laws, fulfill legal obligations, exercise legal rights, prevent fraud, resolve disputes, or maintain accurate business records.

Your privacy and the security of your information are important to us, and we handle your personal data responsibly in accordance with applicable laws and regulations.

Whom we may share the information with:

We may disclose your Personal Data to third parties for the following purposes:

1. Legal Purposes: We may share data when required by law, such as in response to subpoenas, court orders, or requests from law enforcement agencies. This includes enforcing our Terms of Use, investigating potential violations, protecting our rights or safety, preventing fraud, assessing technical issues, or responding to government requests.
2. Service Providers: We engage Service Providers to perform various services on our behalf or to assist us in providing Services to you. These may include marketing, advertising, communications, IT infrastructure, payment collection, customer service, personalization of Services, and data analysis to enhance user interactions.
3. Banking Partners: With your consent or at your request regarding financial aid, we may share your Personal Data with our banking partners or their representatives. These partners may contact you regarding their products or services.
4. Corporate Restructuring: Personal Data may be shared in the context of any corporate reorganization, merger, or restructuring.
5. Other Third Parties: We may share Personal Data with other third parties on a need-to-know basis for purposes such as fraud prevention, credit risk reduction, or other specified reasons. This includes professionals like accountants, lawyers, or auditors.

Except as outlined in this Privacy Policy, we do not sell or disclose your Personal Data to third parties without your prior consent unless necessary for the purposes described here or required by law. Our Website may feature advertisements from third parties and links to other websites or frames. Please note that we do not control the privacy practices or content of these third parties or external sites. We are not responsible for how they handle your Personal Data once transferred in accordance with our Privacy Policy.

Your privacy and the security of your information are paramount, and we ensure that your Personal Data is handled responsibly and in compliance with applicable laws and regulations.

How we secure the information:

We prioritize the protection of your Personal Data both online and offline, employing technical and administrative security measures to mitigate risks such as loss, misuse, unauthorized access, disclosure, and alteration. Our practices include:

• Utilizing standard SSL certification to establish secure connections between our servers and users for transmitting information securely.
• Implementing firewalls, data encryption techniques, physical access controls at our data centers, and strict information access authorization controls.
• Encrypting user passwords with 64-bit encryption and securely storing them to prevent theft, piracy, or unauthorized access, particularly considering that users often use the same password across multiple sites.
• Promptly addressing concerns about account abuse or hacking; users can contact us via email at [email protected] for assistance.

We do not sell, transfer, or rent your Personal Data to third parties for marketing purposes without your explicit consent. Your information is only used as outlined in our Privacy Policy, reflecting our commitment to protecting your privacy as a fundamental community principle. We recognize that your Personal Data is among our most valuable assets and store and process it on secure computers located in India, protected by physical and technological security measures. Third parties validate and certify our adherence to privacy principles.

If you object to the transfer or use of your information in this manner, please refrain from using our Website.

We do not engage in renting, trading, transferring, or sharing your collected Personal Data with any other company for their marketing purposes without your explicit consent. However, we reserve the right to disclose your Personal Data to third parties in response to legally compliant requests.

Your trust and privacy are essential to us, and we are dedicated to safeguarding your Personal Data in compliance with applicable laws and regulations.

We maintain robust security measures to prevent accidental loss, unauthorized access, or unlawful use of your Personal Data. Processing of your Personal Data is carried out in a lawful and confidential manner, and we have established procedures to address any suspected data security breaches. Should such a breach occur and we are legally obligated, we will notify you and the relevant regulatory authorities.

While we take significant precautions to protect your Personal Data, we cannot guarantee absolute security. By accessing or logging into our Website, you expressly acknowledge and agree that we cannot provide absolute security for your Personal Data. Therefore, you agree not to hold us liable or sue us in the event of a data breach.

Your understanding of these terms helps us maintain transparency and accountability in our data handling practices.

Usage by Children:

As outlined in our Terms of Use, individuals must meet specific age requirements to register and use our Services. Minors, defined as individuals who have not reached the age of 18 (eighteen) years, and un-discharged insolvents are not eligible to register for our Services. If you are a minor and wish to use our Services, you must do so under the supervision and with the consent of your legal guardian or parent who has agreed to both the Terms of Use and this Privacy Policy. If a minor uses our Services, it is assumed that they have obtained consent from their legal guardian or parent, who makes the Services available to them. We do not accept responsibility for any misuse that may occur as a result of a minor or any other person registering for our Services.

By using our Services, you confirm that all the information provided by you is accurate and complete. If you are a minor, you further confirm that you have obtained consent from your parent or legal guardian to use the Services. We reserve the right to terminate your access to our Services if we discover that you are under 18 years of age and have not obtained consent from your parent or legal guardian, or if any information provided by you is found to be inaccurate.

These measures help us maintain compliance with legal requirements and ensure a safe environment for all users of our Services.

How we use cookies

We use cookies on our Website to enhance user experience and provide personalized content. Cookies are small files containing a string of characters that are transferred to your IP address. They allow your browser to be uniquely identified, enabling us to track preferences, facilitate faster logins, and analyze user trends. This data, obtained from your IP address through cookies, helps us improve our offerings by focusing on content areas that interest the majority of our users.

Cookies help us identify the specific areas of our Website that you visit. They are stored on your computer or mobile device by your web browser. We utilize cookies to personalize the content displayed to you on our Website. While most web browsers can be configured to disable cookies, doing so may impact your ability to access certain functionalities on our Website properly or at all.

It's important to note that we do not store Personal Data within cookies. The information gathered is used solely for enhancing user experience and improving our services. If you have concerns about cookies or their usage, you can adjust your browser settings accordingly.

Third parties and links on our website are managed as follows:

1. Third-Party Links: Our website may feature links to external websites that are not under our direct control. These sites have their own privacy policies that govern how they collect, use, and disclose personal information. We provide these links for the convenience and information of our users. Accessing these linked websites is at your own risk, and they are not governed by our Privacy Policy.
2. Affiliate Links: We may also include links to websites operated by our affiliates. These affiliate websites may have their own privacy policies that differ from ours. It is important to review the privacy practices of these affiliate websites to understand how they handle your personal data.
3. Third-Party Services: We may utilize third-party services or integrations on our website, such as social media plugins or analytics services. These services may collect information about your interactions with our website. Please review their respective privacy policies for details on how they process your data.
4. Advertising: Our website may display advertisements from third-party ad networks or advertisers. These advertisers may use cookies and similar technologies to collect information about your visits to our website and other sites to provide relevant advertisements. This Privacy Policy does not cover the practices of these third-party advertisers. Please refer to their privacy policies for more information.
5. User Responsibility: When you navigate to external websites through links provided on our website, it is your responsibility to review and understand the privacy policies of those websites. We do not endorse or control these third-party websites or their practices, and we disclaim any liability for their actions, content, or privacy practices.

In summary, while we strive to provide quality links and third-party services, we encourage users to exercise caution and review the privacy policies of external websites and services before providing any personal information or engaging with them.

Third-party consulting services:

We engage third-party services to assist us in various aspects of providing our services to you. These third parties help us with:

1. Service Fulfillment: Ensuring the smooth delivery and operation of our services.
2. Payment Processing: Handling transactions securely through established payment gateways.
3. Site Monitoring: Monitoring site activity to ensure functionality, security, and performance.
4. Surveys: Conducting surveys to gather feedback and improve user experience.
5. Database Maintenance: Maintaining and managing our database to ensure accuracy and efficiency.
6. Email Administration: Managing email communications, including newsletters, updates, and notifications.
7. Content Administration: Assisting in the administration and management of content on our website.
8. Performance Analytics: Providing aggregate and comparative insights into the performance of our website, helping us improve our services.

These third parties operate under agreements that require them to handle your data securely and in accordance with applicable privacy laws. They do not use your personal information for their own purposes but rather assist us in delivering and improving our services to you.

Controlling your personal information:

Controlling your personal information is important to us. You have the following options to manage how your personal information is collected and used:

1. Direct Marketing Opt-out: When filling out forms on our website, look for the checkbox that allows you to indicate if you do not want your information to be used for direct marketing purposes by anyone. This gives you control over how your data is used for promotional activities.
2. Changing Your Preferences: If you have previously consented to us using your personal information for direct marketing purposes but have changed your mind, you can update your preferences at any time. Simply write to us or email us at [email protected] to let us know your updated preferences.
3. Third-Party Promotions: We will not sell, distribute, or lease your personal information to third parties without your permission, unless required by law. However, if you indicate that you are interested in receiving promotional information about third parties, we may use your personal information to send you such information that we believe may be of interest to you.
4. Accuracy of Your Information: If you believe that any of the personal information we hold about you is incorrect or incomplete, please contact us promptly using the contact details provided above. We will promptly correct any inaccuracies.

By providing these options, we aim to empower you to make informed choices about how your personal information is used and ensure that your preferences are respected. Your privacy and trust are important to us, and we are committed to handling your personal information responsibly and in accordance with applicable privacy laws.

Ownership of rights

All rights, including copyright, in this Website belong to us or are licensed to us. You may use this Website and its contents for your personal, non-commercial use only. Any other use, including copying, storing, modifying, distributing, transmitting, displaying, selling, or creating derivative works of the content on this Website, is prohibited without our prior written permission.

The content on this Website, including text, software, photos, videos, graphics, music, and sound, is protected by copyright and other laws. We own the copyright to the selection, coordination, arrangement, and enhancement of this content, as well as the original content created by us or licensed to us. You may download, print, or save copyrighted material for your personal use only.

Except as expressly permitted by us or under copyright law, you may not copy, redistribute, publish, transmit, or commercially exploit any downloaded material without our express permission. If we permit copying or redistribution, you must retain all copyright and trademark notices and not make any changes to them.

Trademarks on this Website are our property or the property of their respective owners. They are not in the public domain. You may not use any trademarks appearing on this Website without our prior written consent or the consent of the trademark owner, except as permitted by applicable law.

By submitting material to our Website, you grant us a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, distribute, and display the material worldwide, and to incorporate it into other works in any form, media, or technology now known or developed in the future. You also grant other users the right to access, view, store, or reproduce the material for their personal use.

We have no obligation to provide any indications or markings regarding the copyright or trademark status of materials on our Website. You are solely responsible for any copyright, trademark, or other intellectual property infringement resulting from your submissions or use of our Website.

If you come across any abuse or violation of these Terms, please report to [email protected]

General

1. Consent: By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.
2. Conditions of Use: We do not guarantee that this Website, its servers, or email communications sent by us or on our behalf are free from viruses or other harmful components. We are not liable for any damages resulting from the use of this website, including but not limited to compensatory, direct, indirect, incidental, punitive, special, or consequential damages. This includes loss of data, goodwill, business opportunities, income or profit, loss of or damage to property, and claims by third parties.
3. Modification: We reserve the right to modify the Terms of Use and Privacy Policy of our Website at any time without prior notice. If you wish to terminate your account due to changes in these terms, please email us at [email protected]. Continued use of our service after modifications will constitute acceptance of the updated terms.
4. Privileged/Exclusive Service: By creating TridaPro account, you explicitly consent to our use of images for analysis, and granting permissions for camera/microphone use during video calls, including recording.

Governing Law and Jurisdiction:

In case of any disputes regarding the Terms of Use or Privacy Policy, they will be resolved through arbitration under the Arbitration and Conciliation Act of 1996. The arbitration proceedings will be conducted in English in Hyderabad, Telangana, India. The decision of the arbitrator will be final and binding. This Privacy Policy is governed by Indian laws and subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.